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Your Privacy Matters to Us

We built sepin harta around your account security and data protection. When you deposit via DANA, OVO, GoPay or QRIS, or explore our live tables from Denpasar to…

Account SecurityPayment EncryptionData RetentionYour Rights
sepin harta Your Privacy Matters to Us
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Write to our data protection team at support@sepinharta.
Live Chat Open the chat window in your account lobby (bottom right corner) during our support…
Account Settings Head to your profile under Settings > Privacy to review what data we hold…
HOW WE PROTECT YOU

Security and Data Practices

Encryption Standard

All data in transit — deposits, withdrawals, login attempts — travels over TLS 1.2 encryption. Your payment credentials for DANA, OVO, GoPay and QRIS are never stored on our servers; we use tokenised references instead.

Cookie Transparency

We use session cookies to keep you logged in and analytical cookies to see which game rooms you visit most. You can disable non-essential cookies in Settings > Privacy at any time without losing account access.

Data Retention

We keep your account data for as long as your account is active. After you close it, we retain transaction records for 7 years (for regulatory compliance), then delete personal identifiers unless local law requires longer storage.

Third-Party Sharing

We do not sell your data. We share minimal information with payment processors (DANA, OVO, GoPay, QRIS) and our hosting provider only to complete transactions and keep our systems running where local law permits.

Account Access Rights

You can request a copy of all personal data we hold about you by emailing [email protected] with 'Data Subject Access Request' in the subject line. We provide it within 30 days in a machine-readable format.

Update and Correction

Log into sepin harta, go to Profile > Personal Details and edit your name, email or phone number directly. If you spot an error we should correct, contact support — we verify and update within 48 hours.

Privacy Policy Questions Answered

Yes. Email [email protected] with 'Account Closure and Data Deletion' in the subject line. We close your account within 24 hours. Personal data (name, email, phone) is deleted after 30 days; transaction records stay for 7 years where local law requires, then removed.

We store full transaction records (dates, amounts, payment method — DANA, OVO, GoPay, QRIS or bank transfer) for 7 years to comply with Indonesia financial regulations. After that period, we archive or delete them unless a legal hold is in place.

All login attempts are logged with IP address and device details. If you spot unfamiliar activity in your dashboard, change your password immediately and contact [email protected]. We investigate within 24 hours and roll back unauthorised transactions depending on local law.

We do not share your personal name or payment details with game studios. We send anonymised gameplay statistics to our provider partners to improve their games. Payment processors (DANA, OVO, GoPay, QRIS) receive only what's needed to complete your transaction where local law permits.

Click the 'Unsubscribe' link in any promotional email, or go to Account Settings > Communication Preferences and disable marketing emails. We stop sending them within 48 hours. You'll still receive account alerts and payment receipts.

Your password is hashed using bcrypt before storage — we never store plain text. Even if our database were breached, attackers would not recover your actual password. Always use a unique, strong password and enable two-factor authentication in Settings > Security.

The app logs your device ID, operating system version, app version and GPS location (only if you grant permission). We use this to detect unusual login patterns, optimise the app for your device and show you local payment promotions. You can disable location tracking in your phone settings anytime.